- Demographic and insurance information collected are and verified prior to or at the time of the appointment.
- All patients are registered in our practice management system for the purposes of billing, contracting, and data analysis.
- New patients are pre-registered via telephone or in person when scheduling their appointment.
- Information collected includes: name, address, home/work/cell phone, email address, approval to provide (secure and encrypted) patient payment information on the practice website, DOB, SS#, policy and group numbers, subscriber name and DOB, guarantor name/address, parent names/address.
- It is very important to obtain the guarantor’s email address along with their approval to provide access to their payment status on the practice web site.
- Front Desk ensures that all available information has been collected before the guarantor ends the call/leaves the office.
- All new patients are given (or directed to the practice website) a new patient information packet including but not limited to: practice brochure, no show policy, financial policy and new patient registration form.
- Prior to the visit, patient registration information is reviewed for missing information. Insurance is verified with the payer. Benefit eligibility is conducted. If coverage/benefits cannot be verified, patient is contacted within 48 hrs (combined with appointment reminder call). Patient is told that because coverage could not be verified, the appointment will be self-pay, unless patient can provide further information before the visit.
- New patient is fully registered 24 hours prior to visit. For same day visits, registration occurs upon check in.