Should we collect copays for patients with 2 insurances?

Normally patients that come in with 2 insurances should not be charged a copay. In most cases their secondary policy will pick up the copay left from the primary insurance. There are some cases where the secondary policy also has a copay and those patients may end up with a copay applied after both insurances process the claim. We recommend you bill those particular patients after both insurances process the claim for any remaining copay.