Director of Operations

Job Summary

The Director of Operations is responsible for the oversight of PedsOne staff and day-to-day operations; collaborates with senior staff to optimize billing processes and teams; works in concert with the General Manager/Owner to develop and execute a strategic plan for continual company growth and improvement; initiates and completes special projects in concert with the strategic plan.



  • Oversees operations and development of all departments – billing, billing support, and consulting.
  • Oversees staff performance; cultivates strong performers toward higher levels; collaborates with senior staff to optimize teams.  
  • Advances and develops systems and protocols that adhere to industry best practices to drive continued quality improvement and outstanding performance.  
  • Addresses high level client concerns, participates with billing staff in client billing analysis projects as necessary.
  • Manages the recruiting of new staff (in collaboration with Recruitment Consultant), and placement and training of new staff (in collaboration with senior staff); responsible for performance evaluation of staff.
  • Oversees staff professional development, researches education resources, collaborates with senior staff to identify needs.
  • Provides input on employee benefits.
  • Initiates new ways to create an inspiring, productive, comfortable, pleasant work environment.

Core Qualifications

  • BS or BA required; MHA, MBA or MS in Health Administration beneficial.
  • Substantial medical billing and coding experience; understanding and knowledge is current with best practices.
  • Healthcare expertise in the areas of billing, operations, practice startup, and financial management.
  • Excellent leadership, team building and communication skills; demonstrated ability to earn trust, inspire confidence and motivate a professional staff (department or company with roughly 30-100+ staff).
  • Demonstrated abilities with strategic planning and project management.
  • Competent with Microsoft Suite, EHR and billing software.


  • Health, vision and dental insurance
  • CTO accrued from the 1st day of employment
  • 6 paid holidays with 5 additional paid days during the Thanksgiving and winter holiday period
  • Employee retirement account with 3% matching
  • Paid Parental Leave
  • Paid time off for volunteer community service
  • Financial support for environmentally-friendly commuting