Customer Service Associate

Job Summary

The successful candidate will be a customer service professional who will assist the billing team as the first point of contact (by phone) for clients and patients. They must be able to effectively triage calls by asking appropriate fact-finding questions and assisting in resolving issues. They will adhere to all company policies and procedures regarding payment arrangements, account documentation, proper disclosures, and update of customer information. This person must be an outstanding communicator and team player who demonstrates strong attention to detail and understands how to support the long-term strategy of the business.

Qualifications

  • Minimum of 12 months of customer service experience
  • Demonstrated ability to problem solve
  • Able to utilize and navigate billing software, and conduct online research
  • Adept with numbers
  • Prior experience in a healthcare setting, such as a front or back office at a medical practice

Ideal Characteristics

  • Medical terminology knowledge
  • Familiarity with medical insurance and/or billing
  • Polite and professional approach with strong relationship building skills
  • Strong attention to detail and follow through
  • Ability to prioritize and multi-task
  • Works with a blend of quality, speed, and accuracy
  • Thrives in an autonomous work situation
  • Ability to work flexible full-time schedule

Benefits

  • Health and Dental Insurance
  • Clean commuting support for employees who travel to work in an environmentally friendly way
  • CTO accrued from the 1st day of employment
  • 16 hours of paid time off for community service
  • 5 paid days off over the Thanksgiving and Winter Holiday time period